The Global accommodation industry is a part of the Tourism industry that will always remain a basic human need as people who travel need a place to stay temporarily. Accommodation is an essential part that contribute to a positive guest experience be it a Bed & Breakfast, Hotel, Motel, Guest House, Lodge, Resort or Serviced Apartments. This qualification is designed for professionals in the accommodation industry and brings together elements of housekeeping, the front office, and housekeeping management.

Topics covered in this qualification include:
Understand the Hospitality, Tourism and Travel industry, Understand Business Success, Provide Guest Services Awareness of Sustainability, Professional Workplace Standards, Understand Own Role in Self Development Principles of Housekeeping Services, Prepare the Service Guest Rooms and Public Areas Service Guest Rooms and Public Areas.