One of the most important areas of any business is the reception area. This is where your clients will form their first impressions of the company. Even though each business out there has a reception, during this qualification the student will focus on reception of a 4-star resort.

With the first impression being essential to add to the guest experience, the focus of this qualification will be on customer service and effective communication skills. Problem solving and conflict handling form part of this qualification which, when mastered, allows the student to be able to supervise all aspects of the reception area. Working with the booking system, standard operating procedures, and record systems, will enable the student to gain a variety of skills and experiences.

Although this is a hands on course, the classes will be provided online and the student can study in their own time at their own pace. Due to the many practical activities to be completed, we recommend that students volunteer at any of the organizations mentioned above to gain the experience and to complete the qualification.

Online support and guidance will be available and students can request to obtain their workplace exposure at Sondela Nature Reserve & Spa for a limited time.